Content on the Web, and I am referring to text here, differs from copy for a printed brochure. It is expected to do more. Once you provide your users with the information they desire, then you can start marketing to them. But first you need to give them what they want.
To make sure your content works for you, have a strategy. The strategy should include an analysis of what you already have, a workflow, and a maintenance plan. Too often organizations are eager to put something on their websites without thinking how it supports their business objectives and who will own it.
Content Strategy for the Web by Kristina Halvorson is an excellent place to begin your journey toward great content. She maps out how to devise a strategy that will help your content satisfy both the organization’s and the users’ goals.
Some key steps:
- Analyze what you have with a content audit
- Know what business objective each piece of content achieves
- Clarify who owns the content
- Identify how users will find the content
- Have a plan for creation and maintenance